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Hi all,
I recently upgraded from PT 9 to 10 (Native).
Installed everything from scratch:
- fresh Win 7 Home
- Avid Mbox 3 Pro drivers
- Pro Tools 10 + Avid Virtual Instruments
- iLok latest drivers
Downloaded my new license onto my iLok (Pro Tools 10 + 9 bundle) - everything went smooth, rebooted and tried to launch PT.
I was prompted with this message:
Error, missing iLok authorization for 'Pro Tools 10'.
Please insert the necessary iLok and restart Pro Tools.
Now, iLok is plugged in, it is recognized (light is on), drivers are installed, it shows up when I'm logged in to iLok website, the correct licence is there.
I tried re-installing everything again, this time starting with the iLok drivers before Pro Tools - no luck.
Also tried plugging out the iLok and then plugging it back in before launching PT (advice I found on this forum) - no luck again.
Tried launching PT without the iLok (just to see what happens) - got the exact same message as above.
I've never had any hassle with PT9 or iLok assets on my PC.
Any advice would be appreciated. Thank you!
SiSoftware Sandra report.
Computer
Model : HP (Compaq) Presario GV329AA-ABU SR5249UK
Workgroup: WORKGROUP
Host Name: Studio
User: X
Processor
Model : Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz
Speed : 2.2GHz
Cores per Processor : 2 Unit(s)
Type : Dual-Core
L1D (1st Level) Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 (2nd Level) Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
Computer
Mainboard : ASUS Leonite2
BIOS : Phoenix Technologies, LTD 5.21 07/27/2007
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DIMM DDR2
Chipset
Model : HP 82945G Processor to I/O Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 3GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 333MHz (666MHz)
Memory Module(s)
Memory Module : Micron 8HTF12864AY-667E1 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Micron 4HTF6464AY-667E1 512MB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Micron 8HTF12864AY-667E1 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Micron 4HTF6464AY-667E1 512MB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Video System
Video Adapter : ATI Radeon HD 2400 (40 SM4.0 450MHz, 256MB DDR2 1GHz 64-bit, PCIe 1.00 x16)
Graphics Processor
Storage Devices
Hitachi HDT725032VLA380 (320.1GB, SATA300, 3.5', 7200rpm, 7MB Cache) : 298GB (C:)
Seagate ST31000340AS (1TB, SATA300, 3.5', 7200rpm) : 932GB (D:) (E:) (F:) (G:)
Generic USB SD Reader (USB2) : N/A (O:)
Generic USB CF Reader (USB2) : N/A (P:)
Generic USB SM Reader (USB2) : N/A (Q:)
Generic USB MS Reader (USB2) : N/A (R:)
HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
Logical Storage Devices
Hard Disk (C:) : 298GB (NTFS) @ Hitachi HDT725032VLA380 (320.1GB, SATA300, 3.5', 7200rpm, 7MB Cache)
LIBRARY (D:) : 294GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5', 7200rpm)
MATERIALS (E:) : 293GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5', 7200rpm)
AUDIO (F:) : 195GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5', 7200rpm)
BIN (G:) : 149GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5', 7200rpm)
Removable Drive (O:) : N/A @ Generic USB SD Reader (USB2)
Removable Drive (P:) : N/A @ Generic USB CF Reader (USB2)
Removable Drive (Q:) : N/A @ Generic USB SM Reader (USB2)
Removable Drive (R:) : N/A @ Generic USB MS Reader (USB2)
Optical Drive (H:) : N/A @ HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : HP 82801GH (ICH7DH) LPC Interface Controller
LPC Legacy Controller 1 : Asus F8000
Audio Device : HP 82801G (ICH7) High Definition Audio
Disk Controller : HP 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : HP 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
USB Controller 1 : HP 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : HP 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : HP 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : HP 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : HP 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : HP FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : CutePDF Writer (4000x4000, Colour)
Peripherals
Network Services
Network Adapter : Intel(R) PRO/100 VE Network Connection (Ethernet, 100Mbps)
Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86